Terms & conditions

Who we are

Flintform is a sole-trader 3D printing service based in the United Kingdom. You can reach us any time at [email protected]. These terms apply to every order placed through flintform.co.uk.

Ordering & payment

The price shown at checkout is the final price — it includes materials, machine time, handling and any selected extras. We are not VAT registered, so no VAT is charged and no VAT invoice can be issued. Payment is taken in full when you place your order; we don't start printing until payment has cleared.

Custom items & cancellation

Under the Consumer Contracts Regulations 2013, the usual 14-day cancellation right does not apply to bespoke prints made to your specification — that covers anything printed from a model you uploaded, or made to your choice of material, colour and settings. Once we've started printing a custom item we can't cancel or refund it because you've changed your mind.

Faulty goods

Nothing here affects your statutory rights under the Consumer Rights Act 2015. If a print arrives damaged, doesn't match its description or has a manufacturing defect, email us within 30 days of delivery with photos and we'll reprint it or refund you — your choice. This applies to every order, custom or not.

Tolerances

3D printing is precise but not perfect. Printed parts are made to a tolerance of ±0.3 mm or ±0.3% of the dimension, whichever is greater. If your part needs tighter fits, tell us before ordering and we'll advise whether it's achievable.

Special-order filament

When you order a filament we don't stock, we confirm availability with our suppliers within one working day of payment. If we can't source it, we cancel and refund you in full straight away. Supplier delays are outside our control — if a supplier lets us down we'll offer a reprint in the closest alternative filament or a refund.

Priority dispatch

Priority is an optional extra you can choose at checkout, when it's available. It puts your order at the front of our print queue and guarantees the date we post it (or have it ready to collect). Pay before 2pm UK time on a working day and we dispatch it the next working day; pay later, or at a weekend or on a bank holiday, and we dispatch it the working day after that. Some materials and finishing add working days, and the guaranteed date at checkout already includes them. Working days are Monday to Friday, excluding bank holidays in England and Wales.

"Dispatched" means handed to Royal Mail, or ready for you to collect. Delivery times after that are Royal Mail's estimate, not part of the guarantee, so pair Priority with Tracked 24 if speed matters.

The Priority fee is shown before you pay. If we miss the guaranteed date, we refund the Priority fee automatically to your original payment method, and you may also cancel the order for a full refund. This is in addition to your statutory rights under the Consumer Rights Act 2015, which it doesn't limit. Priority can't be added to an order after payment, a Priority order can't be changed online once it's paid (email us instead), and Priority isn't available with special-order filament or design work.

Your uploads & intellectual property

By uploading a model you confirm you own it or have the right to have it printed. You keep all rights in your designs — we only use your files to produce your order. We refuse orders for items that are unlawful, dangerous or that we reasonably believe infringe someone else's rights.

Liability

Printed parts are supplied for general use and are not certified for safety-critical applications — including medical, load-bearing, food-contact or protective uses. You're responsible for checking a part is suitable before relying on it. Nothing in these terms limits liability that can't be limited by law.

Complaints

If something's gone wrong, email [email protected] with your order number and we'll respond within two working days. We'd always rather fix a problem than lose a customer.